Privacy Notice

1. Who we are

This website, waeyo.com, is operated by OSV Group Co., Ltd. ("Waeyo", "we", "us" or "our"), a company registered in the Republic of Korea at Unit 1912-1913, Building A, 323, Incheon tower-daero, Yeonsu-gu, Incheon, Republic of Korea (22007).

This Privacy Notice applies to visitors of waeyo.com and people who submit information through our website forms, including requests for a pilot scoping workshop or demo discussion.

2. Information we collect

When you submit a form on our website, we may collect the information you choose to provide, such as:

• your full name;
• your work email address;
• your company or retail brand;
• your role;
• your number of stores and country or region; and
• any additional notes you include in the form.

We may also collect basic technical and contextual information connected to the submission, such as the page URL, submission time, and source form. This helps us understand and respond to your enquiry.

Separately, when you visit our website, we may collect technical and usage information, including your device and browser type, pages viewed, referring page, approximate location, website interactions, consent preferences and technical identifiers. Analytics information is collected only where the required consent has been provided, as described in the section below.

3. How we use your information

We use the information you provide to:

• respond to your enquiry or workshop request;
• assess whether Waeyo is a suitable fit for your retail network;
• schedule and prepare for a scoping discussion;
• maintain records of enquiries and communications;
• understand how visitors find and use our website, where consented to; and
• improve our website, operations, and follow-up process.

We do not sell your personal information.

4. Cookies, consent and analytics

We use CookieYes to present our cookie banner and record your privacy choices. Storage of your consent preference is necessary so that the website can remember whether you accepted or rejected optional technologies.

We use Google Tag Manager to manage the tags used on our website. Google Tag Manager helps us control when analytics and other technologies are loaded.

With your consent, we use Google Analytics 4 to understand how visitors find and use our website. This may include information about pages viewed, referring sources, general device and browser information, approximate location and website interactions.

Analytics technologies are disabled by default and are activated only according to the choices you make through our cookie banner. You can change or withdraw your choice at any time — see our Cookie Policy, linked in the website footer, for details and a link to update your preferences.

5. Sharing of information

We may share your information with service providers who help us operate the website, process form submissions, manage communications, or support our business operations. We only share information where it is reasonably necessary for these purposes. These providers currently include:

• CookieYes — cookie banner and consent management;
• Google — Google Tag Manager and Google Analytics 4;
• Cloudflare — website hosting and content delivery;
• n8n — processing of website form submissions;
• Microsoft — business email; and
• Google reCAPTCHA — spam and abuse protection on public forms.

We may also disclose information if required by law, regulation, legal process, or to protect our rights, users, or services.

6. Retention

We keep enquiry information only for as long as reasonably necessary for the purposes described above, including follow-up, business records, and legal or operational requirements. If the information is no longer needed, we will delete it or anonymise it where practical.

Consent preferences and analytics information are retained according to the retention periods set by CookieYes and Google Analytics 4 respectively.

7. Security

We take reasonable steps to protect information submitted through the website.

8. Your choices and rights

Depending on where you are located, you may have rights in relation to your personal information, which can include the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• object to or request restriction of certain processing;
• request a portable copy of information you have provided to us;
• withdraw consent at any time, including via our Cookie Policy, without affecting processing carried out before withdrawal; and
• lodge a complaint with your local data protection authority.

These rights apply subject to applicable law and any relevant legal or operational exceptions. To exercise any of these rights, contact us using the details below.

9. International processing

Depending on the tools and service providers used to operate waeyo.com, your information may be processed in locations outside your country or region, including the Republic of Korea and other jurisdictions where our service providers operate. Where this happens, we take reasonable steps to ensure your information remains protected.

10. Updates to this notice

We may update this Privacy Notice from time to time. The latest version will be posted on this page with the updated date.

11. Contact

If you have questions about this Privacy Notice or how waeyo.com handles your information, contact us at hello@waeyo.com.